Greyhound: I spoke with three different representatives, t...
A Greyhound customer review by GetHuman user GetHuman-368762 from November 19th, 2017
Background on GetHuman-368762's case
GetHuman: GetHuman-368762 - can you tell our other Greyhound customers when your case took place?
GetHuman-368762: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-368762 a list of common Greyhound problems)
GetHuman-368762: "Complaint" was why I was trying to call.
GetHuman-368762's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-368762: I spoke with three different representatives, two of which were extremely rude, before speaking with a even more surly supervisor. My issue was not resolved and the only solution I was offered would take approximately * weeks to be processed. I was told that the floor supervisor was the highest person in command that I was able to speak to and she did not have any more authority or knowledge than the support representatives.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
GetHuman-368762: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-368762: I'd give them a four out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
GetHuman-368762: For that I would say five out of five.
GetHuman: And finally- any advice for other Greyhound customers?
GetHuman-368762: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-368762 taken from his Greyhound customer service problem that occurred on November 13th, 2017.