Greyhound: PART *ONE. I am at work and I want to cry I am...

A Greyhound customer review by GetHuman user ~Msdove from November 23rd, 2017

Background on ~Msdove's case

GetHuman: ~Msdove - can you tell our other Greyhound customers when your case took place?
~Msdove: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Msdove: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Msdove a list of common Greyhound problems)
~Msdove: "Find an Itinerary" was why I was trying to call.

~Msdove's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Msdove: PART *ONE. I am at work and I want to cry I am so upset. I have been on the phone since *am and it is **:**am and within that time I have spoken with two very horrible unintelligent not trained at all females in a so call customer service complaint line, which I think I was really calling the hood after I had to keep saying hello after I would say something because I could not get a steady conversation. Where are they finding these peoples, are they getting them from Greyhound ATL Hood People Headquarters. I think they are just getting people out of the Hood and putting them in an office with a phone and telling them to just answer it. I am so upset because not only did I purchase two separate tickets online but they would not do the exchange for $** for new tickets. I had to purchase a new ticket for $*** on top of the two tickets that I purchased yesterday and now I have to buy another ticket when my son gets to Dallas TX to get him on to Abilene TX, since Mr. Williams at the ATL lo
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Msdove: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Msdove: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Msdove: For that I would say five out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Msdove: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Msdove taken from his Greyhound customer service problem that occurred on November 13th, 2017.


2.45 of 5 stars | 229 reviews

~Msdove's Greyhound Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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