Greyhound: Part *TWO. One more thing they said my son had...

A Greyhound customer review by GetHuman user ~Msdove from November 23rd, 2017

Background on ~Msdove's case

GetHuman: ~Msdove - can you tell our other Greyhound customers when your case took place?
~Msdove: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Msdove: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Msdove a list of common Greyhound problems)
~Msdove: "Change booking" was why I was trying to call.

~Msdove's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Msdove: Part *TWO. One more thing they said my son had to call customer service even though I purchased the ticket myself, I told them he is not able to call because his phone is prepaid and he need the charge on his phone to last the ** hour ride. This is the second customer service lady I talked to the first one never said he needed to call then when he called he was on hold so long I had to add minutes to his phone(and yes I have my receipt for that too) that's even more money I had to spend for them to tell him again to go to Williams and tell him that customer service said that it was okay to give him the ticket and pay the $** to change the ticket and Williams again said NO and that left us no choice but to buy the $*** ticket. As much money and time I have spent on tickets and dealing with those pathetic people I could have put him on a flight to Dallas TX and he would have been home two hours ago. Never again and I will tell everyone Greyhound is a Ghetto Hot Mess. I would rather catc
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Msdove: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Msdove: I'd give them a four out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Msdove: For that I would say three out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Msdove: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Msdove taken from his Greyhound customer service problem that occurred on November 13th, 2017.


2.45 of 5 stars | 229 reviews

~Msdove's Greyhound Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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