Greyhound: The person behind the counter made a mistake on...

A Greyhound customer review by GetHuman user ~cjones from November 13th, 2017

Background on ~cjones's case

GetHuman: ~cjones - can you tell our other Greyhound customers when your case took place?
~cjones: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to Greyhound, and if so, how?
~cjones: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
Shows ~cjones a list of common Greyhound problems
~cjones: "Insurance claim" was why I was trying to call.

~cjones's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cjones: The person behind the counter made a mistake on my ticket. Very hesitant to give me back my refund. She finally gave it back, but took the whole ***.** back and did not explain to me that it would not go back into my account right away.At this time I have purchased tickets twice, that gave me a neg balance.I am having a problem getting my money back in a timely fashion.I am so disapointed in the customer services at Greyhound Port Authorty ticket department. Everyone appeared to be so unhappy. I ask the agent If she was having a bad day, she answered yes she was. I hope that something can be done. The employer ***** appeared to be angry,tired, and refused to give the right information.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~cjones: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cjones: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~cjones: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~cjones: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cjones taken from his Greyhound customer service problem that occurred on November 6th, 2017.

Greyhound

2.45 of 5 stars | 229 reviews
Greyhound ReviewsGreyhound's Phone NumberAll Greyhound contact infoGeneral Greyhound customer service info
~cjones's Greyhound Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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