Greyhound: Totally horrible customer service. Scripted re...
A Greyhound customer review by GetHuman user GetHuman-110545 from November 17th, 2017
Background on GetHuman-110545's case
GetHuman: GetHuman-110545 - can you tell our other Greyhound customers when your case took place?
GetHuman-110545: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-110545 a list of common Greyhound problems)
GetHuman-110545: "Insurance claim" was why I was trying to call.
GetHuman-110545's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-110545: Totally horrible customer service. Scripted responses by foreigners who hang up on you if you persist and become rude. I'd rather have waited longer and gotten a solution to my son being trapped in one of your stations and you not honoring his tickets or finding him other transportation home. You guys totally ****.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
GetHuman-110545: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-110545: I'd give them a five out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
GetHuman-110545: For that I would say four out of five.
GetHuman: And finally- any advice for other Greyhound customers?
GetHuman-110545: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-110545 taken from his Greyhound customer service problem that occurred on November 7th, 2017.