Greyhound: operator told me she did not do customer servic...

A Greyhound customer review by GetHuman user ~kokobaby from November 21st, 2017

Background on ~kokobaby's case

GetHuman: ~kokobaby - can you tell our other Greyhound customers when your case took place?
~kokobaby: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Greyhound, and if so, how?
~kokobaby: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~kokobaby a list of common Greyhound problems)
~kokobaby: "Change booking" was why I was trying to call.

~kokobaby's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kokobaby: operator told me she did not do customer service & I would have to call back, I have called * times & been on hold up to ** min with no answer & not one person will talk to me...your bus line & customer service are a joke! I am posting on Facebook for everyone to see how crappy you all are & I will tell every person I know never travel on your bus line!!!
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~kokobaby: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kokobaby: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~kokobaby: For that I would say five out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~kokobaby: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kokobaby taken from his Greyhound customer service problem that occurred on November 16th, 2017.


2.45 of 5 stars | 229 reviews

~kokobaby's Greyhound Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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