Groupon: Estimated wait time of **-** minutes. Called ar...
A Groupon customer review by GetHuman user ~mack from November 27th, 2017
Background on ~mack's case
GetHuman: ~mack - can you tell our other Groupon customers when your case took place?
~mack: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Groupon, and if so, how?
~mack: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
Shows ~mack a list of common Groupon problems
~mack: "Update account information" was why I was trying to call.
~mack's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mack: Estimated wait time of **-** minutes. Called around *pm waited about ** miutes. The rep refunded my groupon into a credit which was fine because ultimately I wanted to get out of a groupon for a teeth whitening place that looked like a rip off and very shady (all * star reviews on yelp) so I found a better place and now I can go there. Always check yelp before buying a groupon! Also... groupon seems kind of shady themselves. Be wary before purchasing a groupon you only have * days for a refund.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~mack: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mack: I'd give them a four out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~mack: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~mack: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mack taken from his Groupon customer service problem that occurred on November 22nd, 2017.
2.83 of 5 stars | 1029 reviewsGroupon ReviewsGroupon's Phone NumberAll Groupon contact infoGeneral Groupon customer service info
~mack's Groupon Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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