Frankly I like doing business with Groupon over...
A Groupon customer review by GetHuman user ~non u from November 26th, 2017
Background on ~non u's case
GetHuman: ~non u - can you tell our other Groupon customers when your case took place?
~non u: Sure. It was late at night, on November 21st.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~non u a list of common Groupon problems)
~non u: "Setup service" was why I was trying to contact.
~non u's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~non u: Frankly I like doing business with Groupon over Amazon.I don't buy often but when do I normally have a memorable experience.If I have questions I prefer to speak to a human over using e-mail or chat lines.Based on conversations I have had in the past over the phone with a human rep I am very satisfied.At least so far.From time to time you get someone who probably is just there for the ride but most of them I have spoken to are legitimately concerned about good customer relations.At this point I see no reason why I shouldn't continue doing business with them.I'm not one to let one bad apple spoil the rest.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~non u: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~non u: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~non u: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~non u: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~non u taken from his Groupon customer service problem that occurred on November 21st, 2017.