Groupon: I had an issue with a purchase for a carpet cle...
A Groupon customer review by GetHuman user ~sweetmspea from November 27th, 2017
Background on ~sweetmspea's case
GetHuman: ~sweetmspea - can you tell our other Groupon customers when your case took place?
~sweetmspea: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~sweetmspea a list of common Groupon problems)
~sweetmspea: "Change My Order" was why I was trying to contact.
~sweetmspea's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sweetmspea: I had an issue with a purchase for a carpet cleaning company. They decided that they were not servicing my area so I needed to cancel my purchase with the company. I called and was on hold for over an hour. I hung up and called back and chose a different option and immediately got a rep who told me tht at the time they had some special and the hold time was extremely long. But the person I spoke to fixed my issue and gave me Groupon bucks for my purchase. So the results were great. Just that intial hold time was ridiculous.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~sweetmspea: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sweetmspea: I'd give them a four out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~sweetmspea: For that I would say three out of five.
GetHuman: And finally- any advice for other Groupon customers?
~sweetmspea: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sweetmspea taken from his Groupon customer service problem that occurred on November 17th, 2017.