Groupon: I just have to return the Dog collar, they sent...

A Groupon customer review by GetHuman user ~Karyn Chapman from November 26th, 2017

Background on ~Karyn Chapman's case

GetHuman: ~Karyn Chapman - can you tell our other Groupon customers when your case took place?
~Karyn Chapman: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Groupon, and if so, how?
~Karyn Chapman: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Karyn Chapman a list of common Groupon problems)
~Karyn Chapman: "Refund" was why I was trying to contact.

~Karyn Chapman's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karyn Chapman: I just have to return the Dog collar, they sent in error. I ordered a cat carrier!! And they will credit my credit card!*When they get the dog collar.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Karyn Chapman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karyn Chapman: I'd give them a four out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Karyn Chapman: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Karyn Chapman: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karyn Chapman taken from his Groupon customer service problem that occurred on November 19th, 2017.


2.83 of 5 stars | 1029 reviews

~Karyn Chapman's Groupon Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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