Groupon: I left several messages on the support, and no...
A Groupon customer review by GetHuman user ~Pepper2222 from November 25th, 2017
Background on ~Pepper2222's case
GetHuman: ~Pepper2222 - can you tell our other Groupon customers when your case took place?
~Pepper2222: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Pepper2222 a list of common Groupon problems)
~Pepper2222: "Service problem" was why I was trying to contact.
~Pepper2222's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pepper2222: I left several messages on the support, and no response. The messages proceeded to get nastier as time passed. I finally got the phone number by going on the internet. There is no phone number listed on the website, which should be a given, and if you putting your company to SERVICE the public, then you **** better be prepared when something goes wrong, and to have ways to remedy the matter quickly. I will NEVER BUY ANYTHING ELSE FROM GROUPON!!!!
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Pepper2222: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pepper2222: I'd give them a two out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Pepper2222: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Pepper2222: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pepper2222 taken from his Groupon customer service problem that occurred on November 20th, 2017.