Groupon: I received a reply to my email in * day request...
A Groupon customer review by GetHuman user GetHuman-428492 from November 22nd, 2017
Background on GetHuman-428492's case
GetHuman: GetHuman-428492 - can you tell our other Groupon customers when your case took place?
GetHuman-428492: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-428492 a list of common Groupon problems)
GetHuman-428492: "Refund My Order" was why I was trying to contact.
GetHuman-428492's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-428492: I received a reply to my email in * day requesting a credit to my Groupon account. The rep offered to contact the business to resolve the issue and I declined and indicated again I just want a credit. Within * days I received an email indicating the credit was done. I was very impressed. Now another friend used the same email for the same issue as mine, and they are telling her * months for a refund. My experience was good
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-428492: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-428492: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-428492: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-428492: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-428492 taken from his Groupon customer service problem that occurred on November 12th, 2017.