Groupon: I've tried calling this number regarding my ref...
A Groupon customer review by GetHuman user ~Kristy Ana from November 19th, 2017
Background on ~Kristy Ana 's case
GetHuman: ~Kristy Ana - can you tell our other Groupon customers when your case took place?
~Kristy Ana : Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Kristy Ana a list of common Groupon problems)
~Kristy Ana : "Fraud" was why I was trying to contact.
~Kristy Ana 's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kristy Ana : I've tried calling this number regarding my refund some people out of the country keep offering me some promotional voucher but want me to pay *$ for it. They said that due to overwhelming calls for groupon I have to try back they can not help me. Sketchy and horrible customer service!!
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Kristy Ana : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kristy Ana : I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Kristy Ana : For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Kristy Ana : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kristy Ana taken from his Groupon customer service problem that occurred on November 17th, 2017.