Groupon: I was reading some of the comments and I was af...
A Groupon customer review by GetHuman user ~Kurly from November 25th, 2017
Background on ~Kurly's case
GetHuman: ~Kurly - can you tell our other Groupon customers when your case took place?
~Kurly: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Kurly a list of common Groupon problems)
~Kurly: "Setup service" was why I was trying to contact.
~Kurly's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kurly: I was reading some of the comments and I was afraid my problem would not be taken care of, but after I called and left my name for a call back, they called back within ten minutes. I explained my problem. I did not receive an item and the gentleman said my charge card would be credited for that amount and they added $*.** to my Groupon account for the inconvenience. He was very friendly and my problem was taken care of within approx. ** minutes on the phone.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Kurly: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kurly: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Kurly: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Kurly: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kurly taken from his Groupon customer service problem that occurred on November 21st, 2017.