Groupon: Waited **mins & person on other end off phone w...
A Groupon customer review by GetHuman user ~sheila rainey from November 27th, 2017
Background on ~sheila rainey's case
GetHuman: ~sheila rainey - can you tell our other Groupon customers when your case took place?
~sheila rainey: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~sheila rainey a list of common Groupon problems)
~sheila rainey: "Billing" was why I was trying to contact.
~sheila rainey's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sheila rainey: Waited **mins & person on other end off phone was saying she couldn't hear me I could hear very clearest.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~sheila rainey: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sheila rainey: I'd give them a four out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~sheila rainey: For that I would say three out of five.
GetHuman: And finally- any advice for other Groupon customers?
~sheila rainey: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sheila rainey taken from his Groupon customer service problem that occurred on November 22nd, 2017.