Groupon: Waited on hold for ** minutes and got disconnec...

A Groupon customer review by GetHuman user ~drp3108 from November 26th, 2017

Background on ~drp3108's case

GetHuman: ~drp3108 - can you tell our other Groupon customers when your case took place?
~drp3108: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Groupon, and if so, how?
~drp3108: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~drp3108 a list of common Groupon problems)
~drp3108: "Billing" was why I was trying to contact.

~drp3108's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~drp3108: Waited on hold for ** minutes and got disconnected. Every time I call the wait is ** to ** minutes. Tried the call me back option which says "Keep your place in line" and no one ever called me back.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~drp3108: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~drp3108: I'd give them a four out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~drp3108: For that I would say five out of five.
GetHuman: And finally- any advice for other Groupon customers?
~drp3108: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~drp3108 taken from his Groupon customer service problem that occurred on November 22nd, 2017.


2.83 of 5 stars | 1029 reviews

~drp3108's Groupon Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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