Groupon: held for **min and noone picked up this company...

A Groupon customer review by GetHuman user ~leo munger from November 26th, 2017

Background on ~leo munger's case

GetHuman: ~leo munger - can you tell our other Groupon customers when your case took place?
~leo munger: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Groupon, and if so, how?
~leo munger: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~leo munger a list of common Groupon problems)
~leo munger: "Change My Order" was why I was trying to contact.

~leo munger's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~leo munger: held for **min and noone picked up this company that I have not been affiliated with. This company, groupon, drafted ***.** out of my checking account and I never approved this transaction nor did i recieve anything.I demand a refund my bank has been notified and i will be sueing
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~leo munger: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~leo munger: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~leo munger: For that I would say one out of five.
GetHuman: And finally- any advice for other Groupon customers?
~leo munger: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~leo munger taken from his Groupon customer service problem that occurred on November 17th, 2017.

Groupon

2.83 of 5 stars | 1029 reviews

~leo munger's Groupon Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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