Guardian Life Insurance: NO PHONE TREE! A human being answered immediate...
A Guardian Life Insurance customer review by GetHuman user ~Nancy from November 25th, 2017
Background on ~Nancy's case
GetHuman: ~Nancy - can you tell our other Guardian Life Insurance customers when your case took place?
~Nancy: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Guardian Life Insurance, and if so, how?
GetHuman: And which of these common Guardian Life Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy a list of common Guardian Life Insurance problems)
~Nancy: "Make/Chase a claim" was why I was trying to call.
~Nancy's review of Guardian Life Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Guardian Life Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy: NO PHONE TREE! A human being answered immediately, and transferred me to another number, where another human being answered my question. Both were pleasant!
GetHuman: Let's quantify your experience contacting Guardian Life Insurance. On a scale of 1 to 5, how easy is it go get help on a Guardian Life Insurance problem?
~Nancy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy: I'd give them a three out of five on communication.
GetHuman: And what about Guardian Life Insurance's ability to quickly and effectively address your problem?
~Nancy: For that I would say one out of five.
GetHuman: And finally- any advice for other Guardian Life Insurance customers?
~Nancy: Call them early in the day or late. Don't forget any personal or account information you might need for Guardian Life Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy taken from his Guardian Life Insurance customer service problem that occurred on November 23rd, 2017.
Guardian Life Insurance
1.00 of 5 stars | 10 reviews
~Nancy's Guardian Life Insurance Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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