H&R Block: I am outraged that it only took less than an ho...
A H&R Block customer review by GetHuman user ~Kathy from November 9th, 2017
Background on ~Kathy's case
GetHuman: ~Kathy - can you tell our other H&R Block customers when your case took place?
~Kathy: Sure. It was afternoon, on November 1st.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Kathy a list of common H&R Block problems)
~Kathy: "Refund a Charge" was why I was trying to call.
~Kathy's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kathy: I am outraged that it only took less than an hour to prepare my **** taxes (where I had to pay both Federal and State) and I was charged over $*** for this!!!! Last year I had a tax accountant do my taxes which were much more complicated than this year and I was charged $**. This is highway robbery!!!!! And the signage you have up trying to explain the cost of the preparation is worthless. I would appreciate a refund of some of my money and I fully intend on going to the Better Business Bureau with my complaint. You can send the refund to: Kathy Spiegel, **** Weller Avenue, LaPorte, IN *****
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Kathy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kathy: I'd give them a two out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Kathy: For that I would say five out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Kathy: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kathy taken from his H&R Block customer service problem that occurred on November 1st, 2017.