H&R Block: Their GAURANTEE is WORTHLESS! They reviewed my...
A H&R Block customer review by GetHuman user ~Lawrence from November 20th, 2017
Background on ~Lawrence's case
GetHuman: ~Lawrence - can you tell our other H&R Block customers when your case took place?
~Lawrence: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to H&R Block, and if so, how?
GetHuman: And which of these common H&R Block customer issues best describes the reason you wanted to talk to them?
(Shows ~Lawrence a list of common H&R Block problems)
~Lawrence: "File a Return" was why I was trying to call.
~Lawrence's review of H&R Block customer service
GetHuman: So how would you sum up your experience for GetHuman's H&R Block customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lawrence: Their GAURANTEE is WORTHLESS! They reviewed my return, but six mos. later I had to pay the state back $*,*** IMMEDIATELY , PLUS $*** penalty fee, and $** interest charge. I have had to FAX my information to them * TIMES and they keep telling me they have another ** weeks to respond.
GetHuman: Let's quantify your experience contacting H&R Block. On a scale of 1 to 5, how easy is it go get help on a H&R Block problem?
~Lawrence: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lawrence: I'd give them a two out of five on communication.
GetHuman: And what about H&R Block's ability to quickly and effectively address your problem?
~Lawrence: For that I would say three out of five.
GetHuman: And finally- any advice for other H&R Block customers?
~Lawrence: Call them early in the day or late. Don't forget any personal or account information you might need for H&R Block to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lawrence taken from his H&R Block customer service problem that occurred on November 14th, 2017.