H2O Wireless: H*O Used to have good service - then they merge...
A H2O Wireless customer review by GetHuman user ~L from November 25th, 2017
Background on ~L's case
GetHuman: ~L - can you tell our other H2O Wireless customers when your case took place?
~L: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~L a list of common H2O Wireless problems)
~L: "Setup service" was why I was trying to call.
~L's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~L: H*O Used to have good service - then they merged their lines with ATT. Now you get people who dont know jack - and they tell you Tech Support will call in "* to ** hours" AND THEY DON'T. Horrible.
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~L: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~L: I'd give them a one out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~L: For that I would say three out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~L: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~L taken from his H2O Wireless customer service problem that occurred on November 23rd, 2017.