H2O Wireless: I had a friend that had the service so he helpe...
A H2O Wireless customer review by GetHuman user ~Inky from November 22nd, 2017
Background on ~Inky's case
GetHuman: ~Inky - can you tell our other H2O Wireless customers when your case took place?
~Inky: Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Inky a list of common H2O Wireless problems)
~Inky: "Lower my bill" was why I was trying to call.
~Inky's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Inky: I had a friend that had the service so he helped me set everything up. The only problem I have now is I can not send or receive pictures unless they are an iPhone user and use iMessage. Everything worked fine until I upgrade my IOS to Version *.*. **When I I did an internet chat with them they at first we're not aware of the problem but after sending them a link they told me the only way for the service to work and for me to send and receive messages was to Jailbreak my phone. I'm curious now what are they going to do moving forward with the next IOS version. **They need to fix this problem. Other than not being able to get and send pictures I still like the service and the *g coverage on my iPhone *s. Still much cheaper than sprint.
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~Inky: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Inky: I'd give them a two out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~Inky: For that I would say one out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~Inky: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Inky taken from his H2O Wireless customer service problem that occurred on November 12th, 2017.