H2O Wireless: They do have cheap plans, But...also they have...
A H2O Wireless customer review by GetHuman user ~Andrey from November 8th, 2017
Background on ~Andrey's case
GetHuman: ~Andrey - can you tell our other H2O Wireless customers when your case took place?
~Andrey: Yes I can. It was morning, on October 30th.
GetHuman: Did you reach out to H2O Wireless, and if so, how?
GetHuman: And which of these common H2O Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Andrey a list of common H2O Wireless problems)
~Andrey: "Lower my bill" was why I was trying to call.
~Andrey's review of H2O Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's H2O Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andrey: They do have cheap plans, But...also they have the worst of all bad customer services, ever. It is nonexistent, actually. Very long waits, live chat not available, bad English,... They charged my bank account and still cannot update my balance, after DAYS of calling and sending faxes. My call just dropped, after ** minutes wait! Indeed, *-stars, that's what they are.
GetHuman: Let's quantify your experience contacting H2O Wireless. On a scale of 1 to 5, how easy is it go get help on a H2O Wireless problem?
~Andrey: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andrey: I'd give them a one out of five on communication.
GetHuman: And what about H2O Wireless's ability to quickly and effectively address your problem?
~Andrey: For that I would say one out of five.
GetHuman: And finally- any advice for other H2O Wireless customers?
~Andrey: Call them early in the day or late. Don't forget any personal or account information you might need for H2O Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andrey taken from his H2O Wireless customer service problem that occurred on October 30th, 2017.