HBC Credit (Canada): Called to renew a previous credit card. Was as...

A HBC Credit (Canada) customer review by GetHuman user ~waywardtraveller from November 7th, 2017

Background on ~waywardtraveller's case

GetHuman: ~waywardtraveller - can you tell our other HBC Credit (Canada) customers when your case took place?
~waywardtraveller: Yup. It was middle of the night, on November 4th.
GetHuman: Did you reach out to HBC Credit (Canada), and if so, how?
~waywardtraveller: I used the 800-263-2599 number I found for on the GetHuman HBC Credit (Canada) customer phone number page I was on: HBC Credit (Canada) Customer Service Phone Number
GetHuman: And which of these common HBC Credit (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~waywardtraveller a list of common HBC Credit (Canada) problems)
~waywardtraveller: "Setup an account" was why I was trying to call.

~waywardtraveller's review of HBC Credit (Canada) customer service

GetHuman: So how would you sum up your experience for GetHuman's HBC Credit (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~waywardtraveller: Called to renew a previous credit card. Was asked all the basic questions plus some weird ones (pick from a list of previous addresses you have lived at). Got fed up when they were digging into my credit history to tell me which company my car loan was through and ask me to give an answer to their multiple choice questions of which year of car I own after telling me I own a silver Mazda *. Cancelled my account on the spot, felt violated.
GetHuman: Let's quantify your experience contacting HBC Credit (Canada). On a scale of 1 to 5, how easy is it go get help on a HBC Credit (Canada) problem?
~waywardtraveller: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~waywardtraveller: I'd give them a three out of five on communication.
GetHuman: And what about HBC Credit (Canada)'s ability to quickly and effectively address your problem?
~waywardtraveller: For that I would say four out of five.
GetHuman: And finally- any advice for other HBC Credit (Canada) customers?
~waywardtraveller: Call them early in the day or late. Don't forget any personal or account information you might need for HBC Credit (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~waywardtraveller taken from his HBC Credit (Canada) customer service problem that occurred on November 4th, 2017.

HBC Credit (Canada)

2.00 of 5 stars | 38 reviews

~waywardtraveller's HBC Credit (Canada) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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