HBC.com (Canada): On Dec. ****, I made phone calls to * Bay store...

A HBC.com (Canada) customer review by GetHuman user ~chapels sedgwick from October 27th, 2017

Background on ~chapels sedgwick's case

GetHuman: ~chapels sedgwick - can you tell our other HBC.com (Canada) customers when your case took place?
~chapels sedgwick: Yes. It was afternoon, on October 19th.
GetHuman: Did you reach out to HBC.com (Canada), and if so, how?
~chapels sedgwick: I used the 866-746-7422 number I found for on the GetHuman HBC.com (Canada) customer phone number page I was on: HBC.com (Canada) Customer Service Phone Number
GetHuman: And which of these common HBC.com (Canada) customer issues best describes the reason you wanted to talk to them?
(Shows ~chapels sedgwick a list of common HBC.com (Canada) problems)
~chapels sedgwick: "Setup an account" was why I was trying to call.

~chapels sedgwick's review of HBC.com (Canada) customer service

GetHuman: So how would you sum up your experience for GetHuman's HBC.com (Canada) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chapels sedgwick: On Dec. ****, I made phone calls to * Bay stores. I explained that I wanted to make sure that they have the merchandise before I go to their store. They were not so helpful and did not sound accommodating. So I tried the third one and an employee by the name of Jonathan Gray assisted me. He was so helpful on the phone and provided me with the right information. I subsequently went to the store where he is located at Eglinton and Victoria Park. I would like to let you know that he was knowledgeable, courteous and helpful. I was able to purchase the merchandise and based on my experience would like to inform you that The Bay is lucky to have such a valuable employee in Jonathan. I believe that he is an asset in your organization. As a faithful Bay customer, I greatly appreciate his assistance.
GetHuman: Let's quantify your experience contacting HBC.com (Canada). On a scale of 1 to 5, how easy is it go get help on a HBC.com (Canada) problem?
~chapels sedgwick: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chapels sedgwick: I'd give them a five out of five on communication.
GetHuman: And what about HBC.com (Canada)'s ability to quickly and effectively address your problem?
~chapels sedgwick: For that I would say one out of five.
GetHuman: And finally- any advice for other HBC.com (Canada) customers?
~chapels sedgwick: Call them early in the day or late. Don't forget any personal or account information you might need for HBC.com (Canada) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chapels sedgwick taken from his HBC.com (Canada) customer service problem that occurred on October 19th, 2017.

HBC.com (Canada)

3.00 of 5 stars | 1 reviews

~chapels sedgwick's HBC.com (Canada) Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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