HGTV Magazine: Carrie was very courteous and helpful with bill...
A HGTV Magazine customer review by GetHuman user ~cat lover from November 26th, 2017
Background on ~cat lover's case
GetHuman: ~cat lover - can you tell our other HGTV Magazine customers when your case took place?
~cat lover: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to HGTV Magazine, and if so, how?
GetHuman: And which of these common HGTV Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~cat lover a list of common HGTV Magazine problems)
~cat lover: "Account Access" was why I was trying to call.
~cat lover's review of HGTV Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's HGTV Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cat lover: Carrie was very courteous and helpful with bill payment. Also told her I was unable to access the site to pay and that the recording at the beginning of my call was not cooperating so I could make my payment. That's okay, I got to speak with Cassie.
GetHuman: Let's quantify your experience contacting HGTV Magazine. On a scale of 1 to 5, how easy is it go get help on a HGTV Magazine problem?
~cat lover: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cat lover: I'd give them a five out of five on communication.
GetHuman: And what about HGTV Magazine's ability to quickly and effectively address your problem?
~cat lover: For that I would say two out of five.
GetHuman: And finally- any advice for other HGTV Magazine customers?
~cat lover: Call them early in the day or late. Don't forget any personal or account information you might need for HGTV Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cat lover taken from his HGTV Magazine customer service problem that occurred on November 17th, 2017.