HGTV Magazine: HGTV website is useless in getting info to spea...
A HGTV Magazine customer review by GetHuman user ~Virginia customer from November 28th, 2017
Background on ~Virginia customer's case
GetHuman: ~Virginia customer - can you tell our other HGTV Magazine customers when your case took place?
~Virginia customer: Yes I can. It was evening, on November 26th.
GetHuman: Did you reach out to HGTV Magazine, and if so, how?
GetHuman: And which of these common HGTV Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~Virginia customer a list of common HGTV Magazine problems)
~Virginia customer: "Start a Subscription" was why I was trying to call.
~Virginia customer's review of HGTV Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's HGTV Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Virginia customer: HGTV website is useless in getting info to speak to someone. *-*** number listed in magazine is what I used. Erica was excellent. My subscription is up June ****, I was out of the country for two months and came home to threatening letters saying I was overdue on my subscription. Do not sign up for auto renew. I cancelled my subscription.
GetHuman: Let's quantify your experience contacting HGTV Magazine. On a scale of 1 to 5, how easy is it go get help on a HGTV Magazine problem?
~Virginia customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Virginia customer: I'd give them a four out of five on communication.
GetHuman: And what about HGTV Magazine's ability to quickly and effectively address your problem?
~Virginia customer: For that I would say five out of five.
GetHuman: And finally- any advice for other HGTV Magazine customers?
~Virginia customer: Call them early in the day or late. Don't forget any personal or account information you might need for HGTV Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Virginia customer taken from his HGTV Magazine customer service problem that occurred on November 26th, 2017.