HMRC: ** mins wait then cut off. off peak time*** min...
A HMRC customer review by GetHuman user ~Diddy man from November 27th, 2017
Background on ~Diddy man's case
GetHuman: ~Diddy man - can you tell our other HMRC customers when your case took place?
~Diddy man: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to HMRC, and if so, how?
GetHuman: And which of these common HMRC customer issues best describes the reason you wanted to talk to them?
(Shows ~Diddy man a list of common HMRC problems)
~Diddy man: "Update account information" was why I was trying to call.
~Diddy man's review of HMRC customer service
GetHuman: So how would you sum up your experience for GetHuman's HMRC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Diddy man: ** mins wait then cut off. off peak time*** mins wait then cut off. off peak time*????????????????????????????????????????
GetHuman: Let's quantify your experience contacting HMRC. On a scale of 1 to 5, how easy is it go get help on a HMRC problem?
~Diddy man: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Diddy man: I'd give them a four out of five on communication.
GetHuman: And what about HMRC's ability to quickly and effectively address your problem?
~Diddy man: For that I would say five out of five.
GetHuman: And finally- any advice for other HMRC customers?
~Diddy man: Call them early in the day or late. Don't forget any personal or account information you might need for HMRC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Diddy man taken from his HMRC customer service problem that occurred on November 18th, 2017.