A month ago I called because my touchpad freeze...
A HP customer review by GetHuman user ~jj from November 22nd, 2017
Background on ~jj's case
GetHuman: ~jj - can you tell our other HP customers when your case took place?
~jj: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~jj a list of common HP problems)
~jj: "Technical Support" was why I was trying to call.
~jj's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jj: A month ago I called because my touchpad freezes. I paid for the service and the technician said the problem was solved and I would have no more problems. The touchpad is freezing again. I was told I would have to pay for the service again although, obviously, the first service did not work. I have had HP printers for years and love them but never, never would I buy an HP computer again...because of the ineffective service. The service stinks.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~jj: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jj: I'd give them a four out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~jj: For that I would say one out of five.
GetHuman: And finally- any advice for other HP customers?
~jj: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jj taken from his HP customer service problem that occurred on November 17th, 2017.