HP: Bought model **** laptop in April & have had to...
A HP customer review by GetHuman user ~carlito11 from November 18th, 2017
Background on ~carlito11's case
GetHuman: ~carlito11 - can you tell our other HP customers when your case took place?
~carlito11: Yes I can. It was late at night, on November 8th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~carlito11 a list of common HP problems)
~carlito11: "Complaint" was why I was trying to call.
~carlito11's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carlito11: Bought model **** laptop in April & have had to send it in for repairs *x, came back w*same issues. The tech representative has ducked my phone calls for a full week. I will never purchase another HP product & will make complaints to consumer agencies
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~carlito11: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carlito11: I'd give them a two out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~carlito11: For that I would say three out of five.
GetHuman: And finally- any advice for other HP customers?
~carlito11: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carlito11 taken from his HP customer service problem that occurred on November 8th, 2017.