HP: Call began badly bc agent could not find my pri...
A HP customer review by GetHuman user ~Ptreecitymom from November 24th, 2017
Background on ~Ptreecitymom's case
GetHuman: ~Ptreecitymom - can you tell our other HP customers when your case took place?
~Ptreecitymom: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~Ptreecitymom a list of common HP problems)
~Ptreecitymom: "Warranty Claim" was why I was trying to call.
~Ptreecitymom's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ptreecitymom: Call began badly bc agent could not find my printer history and wanted me to recall every detail for past issues. It took ** minutes of me insisting that he had access to this information and several attempts before he found my reconditioned, under warranty printer and could see past cases. All went smoothly after that. Hint: Keep your case numbers for future calls bc that is the fastest way for them to call up information on their system.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~Ptreecitymom: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ptreecitymom: I'd give them a three out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~Ptreecitymom: For that I would say four out of five.
GetHuman: And finally- any advice for other HP customers?
~Ptreecitymom: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ptreecitymom taken from his HP customer service problem that occurred on November 22nd, 2017.