HP: First guy was obviously not a native speaker of...

A HP customer review by GetHuman user ~new buyer from November 11th, 2017

Background on ~new buyer's case

GetHuman: ~new buyer - can you tell our other HP customers when your case took place?
~new buyer: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to HP, and if so, how?
~new buyer: I used the 800-752-0900 number I found for on the GetHuman HP customer phone number page I was on: HP Customer Service Phone Number
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~new buyer a list of common HP problems)
~new buyer: "Device Support" was why I was trying to call.

~new buyer's review of HP customer service

GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~new buyer: First guy was obviously not a native speaker of English. The second one was able to walk me through finding out cause and then fixing my problem.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~new buyer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~new buyer: I'd give them a three out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~new buyer: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~new buyer: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~new buyer taken from his HP customer service problem that occurred on November 10th, 2017.

HP

2.69 of 5 stars | 298 reviews

~new buyer's HP Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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