HP: I used online chat to setup for a warranty repl...
A HP customer review by GetHuman user GetHuman-444260 from November 2nd, 2017
Background on GetHuman-444260's case
GetHuman: GetHuman-444260 - can you tell our other HP customers when your case took place?
GetHuman-444260: Yes I can. It was morning, on October 24th.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-444260 a list of common HP problems)
GetHuman-444260: "Technical Support" was why I was trying to call.
GetHuman-444260's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-444260: I used online chat to setup for a warranty replacement of a printer, but it required a credit card. They'd only take the CC number by phone and I missed the call. That call was hard to understand, but I got the call back number after listening to it about five times. However, when I called in to the ***-***-**** number I entered option * for tech support and was put through to someone named Ryan who was very easy to understand and who walked through the rest of the process fairly quickly.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
GetHuman-444260: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-444260: I'd give them a three out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
GetHuman-444260: For that I would say four out of five.
GetHuman: And finally- any advice for other HP customers?
GetHuman-444260: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-444260 taken from his HP customer service problem that occurred on October 24th, 2017.