HP: They were helpful, but it took ** minutes. Stil...
A HP customer review by GetHuman user ~cd from November 26th, 2017
Background on ~cd's case
GetHuman: ~cd - can you tell our other HP customers when your case took place?
~cd: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to HP, and if so, how?
GetHuman: And which of these common HP customer issues best describes the reason you wanted to talk to them?
(Shows ~cd a list of common HP problems)
~cd: "Where to buy" was why I was trying to call.
~cd's review of HP customer service
GetHuman: So how would you sum up your experience for GetHuman's HP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cd: They were helpful, but it took ** minutes. Still they solved my problem and sent my call to a supervisor who confirmed the fix and offered call back info and was extremely polite.
GetHuman: Let's quantify your experience contacting HP. On a scale of 1 to 5, how easy is it go get help on a HP problem?
~cd: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cd: I'd give them a four out of five on communication.
GetHuman: And what about HP's ability to quickly and effectively address your problem?
~cd: For that I would say five out of five.
GetHuman: And finally- any advice for other HP customers?
~cd: Call them early in the day or late. Don't forget any personal or account information you might need for HP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cd taken from his HP customer service problem that occurred on November 21st, 2017.