HSBC Offshore: Exceptionally poor service. Wonderfully frothy...
A HSBC Offshore customer review by GetHuman user ~Ronin Rat from November 6th, 2017
Background on ~Ronin Rat's case
GetHuman: ~Ronin Rat - can you tell our other HSBC Offshore customers when your case took place?
~Ronin Rat: Sure. It was middle of the night, on November 1st.
GetHuman: Did you reach out to HSBC Offshore, and if so, how?
GetHuman: And which of these common HSBC Offshore customer issues best describes the reason you wanted to talk to them?
(Shows ~Ronin Rat a list of common HSBC Offshore problems)
~Ronin Rat: "Setup an account" was why I was trying to call.
~Ronin Rat's review of HSBC Offshore customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC Offshore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ronin Rat: Exceptionally poor service. Wonderfully frothy and lively girls on the phone, but zero follow through. On the whole, generally deceived by them at every turn. Try someone else
GetHuman: Let's quantify your experience contacting HSBC Offshore. On a scale of 1 to 5, how easy is it go get help on a HSBC Offshore problem?
~Ronin Rat: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ronin Rat: I'd give them a three out of five on communication.
GetHuman: And what about HSBC Offshore's ability to quickly and effectively address your problem?
~Ronin Rat: For that I would say two out of five.
GetHuman: And finally- any advice for other HSBC Offshore customers?
~Ronin Rat: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC Offshore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ronin Rat taken from his HSBC Offshore customer service problem that occurred on November 1st, 2017.
HSBC Offshore
1.00 of 5 stars | 17 reviews
~Ronin Rat's HSBC Offshore Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like HSBC Offshore, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with HSBC Offshore in any way.