HSBC (US): I have an account that is closed that I am payi...
A HSBC (US) customer review by GetHuman user ~Debbie Peavey from November 26th, 2017
Background on ~Debbie Peavey's case
GetHuman: ~Debbie Peavey - can you tell our other HSBC (US) customers when your case took place?
~Debbie Peavey: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to HSBC (US), and if so, how?
GetHuman: And which of these common HSBC (US) customer issues best describes the reason you wanted to talk to them?
(Shows ~Debbie Peavey a list of common HSBC (US) problems)
~Debbie Peavey: "Question" was why I was trying to call.
~Debbie Peavey's review of HSBC (US) customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC (US) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debbie Peavey: I have an account that is closed that I am paying off through consolidated-I am needing the pay off balance to make sure the correct amount is paid. it is IMPOSSIBLE to get through for your so called "customer service"
GetHuman: Let's quantify your experience contacting HSBC (US). On a scale of 1 to 5, how easy is it go get help on a HSBC (US) problem?
~Debbie Peavey: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debbie Peavey: I'd give them a one out of five on communication.
GetHuman: And what about HSBC (US)'s ability to quickly and effectively address your problem?
~Debbie Peavey: For that I would say one out of five.
GetHuman: And finally- any advice for other HSBC (US) customers?
~Debbie Peavey: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC (US) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Debbie Peavey taken from his HSBC (US) customer service problem that occurred on November 21st, 2017.