HSBC (US): This is not a complaint about a person - they...
A HSBC (US) customer review by GetHuman user ~Molly from November 22nd, 2017
Background on ~Molly's case
GetHuman: ~Molly - can you tell our other HSBC (US) customers when your case took place?
~Molly: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to HSBC (US), and if so, how?
GetHuman: And which of these common HSBC (US) customer issues best describes the reason you wanted to talk to them?
(Shows ~Molly a list of common HSBC (US) problems)
~Molly: "Complaint" was why I was trying to call.
~Molly's review of HSBC (US) customer service
GetHuman: So how would you sum up your experience for GetHuman's HSBC (US) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Molly: This is not a complaint about a person - they don't seem to exist. Surely there should be a service for non card holders. Im a potential customer and there does not appear to a service for such a request
GetHuman: Let's quantify your experience contacting HSBC (US). On a scale of 1 to 5, how easy is it go get help on a HSBC (US) problem?
~Molly: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Molly: I'd give them a two out of five on communication.
GetHuman: And what about HSBC (US)'s ability to quickly and effectively address your problem?
~Molly: For that I would say five out of five.
GetHuman: And finally- any advice for other HSBC (US) customers?
~Molly: Call them early in the day or late. Don't forget any personal or account information you might need for HSBC (US) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Molly taken from his HSBC (US) customer service problem that occurred on November 18th, 2017.