Haband: The shoes that I am returning are the same styl...
A Haband customer review by GetHuman user ~Naomi from November 24th, 2017
Background on ~Naomi's case
GetHuman: ~Naomi - can you tell our other Haband customers when your case took place?
~Naomi: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to Haband, and if so, how?
GetHuman: And which of these common Haband customer issues best describes the reason you wanted to talk to them?
(Shows ~Naomi a list of common Haband problems)
~Naomi: "Overcharge/Strange charge" was why I was trying to call.
~Naomi's review of Haband customer service
GetHuman: So how would you sum up your experience for GetHuman's Haband customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Naomi: The shoes that I am returning are the same style and size I have purchased many times.*The last has been changed and these do not fit. It seems to me that there should be no fee to return these. They will reverse this charge.
GetHuman: Let's quantify your experience contacting Haband. On a scale of 1 to 5, how easy is it go get help on a Haband problem?
~Naomi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Naomi: I'd give them a one out of five on communication.
GetHuman: And what about Haband's ability to quickly and effectively address your problem?
~Naomi: For that I would say one out of five.
GetHuman: And finally- any advice for other Haband customers?
~Naomi: Call them early in the day or late. Don't forget any personal or account information you might need for Haband to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Naomi taken from his Haband customer service problem that occurred on November 20th, 2017.