Half.com is a joke. When I called the automated...
A Half.com customer review by GetHuman user ~Lola from November 25th, 2017
Background on ~Lola's case
GetHuman: ~Lola - can you tell our other Half.com customers when your case took place?
~Lola: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to Half.com, and if so, how?
GetHuman: And which of these common Half.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Lola a list of common Half.com problems)
~Lola: "Change plan" was why I was trying to contact.
~Lola's review of Half.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Half.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lola: Half.com is a joke. When I called the automated just switched off after * options. So ridiculous! I ordered for a rental that came very old and all torn inside. I tried to call to report this issue the website looks like it is a scam. Hopefully someone will care to respond to my displeasure before it goes viral. I'm just being honest if you really want to improve. Other websites where I used never ever prove useless like your website that it's a big problem to contact a rep. My email is *****@***.com*Lola
GetHuman: Let's quantify your experience contacting Half.com. On a scale of 1 to 5, how easy is it go get help on a Half.com problem?
~Lola: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lola: I'd give them a four out of five on communication.
GetHuman: And what about Half.com's ability to quickly and effectively address your problem?
~Lola: For that I would say one out of five.
GetHuman: And finally- any advice for other Half.com customers?
~Lola: Call them early in the day or late. Don't forget any personal or account information you might need for Half.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lola taken from his Half.com customer service problem that occurred on November 21st, 2017.