Half.com: The company generally does not respond at all t...

A Half.com customer review by GetHuman user ~bobo from November 3rd, 2017

Background on ~bobo's case

GetHuman: ~bobo - can you tell our other Half.com customers when your case took place?
~bobo: Yes I can. It was morning, on October 28th.
GetHuman: Did you reach out to Half.com, and if so, how?
~bobo: I used the 800-545-9857 number I found for on the GetHuman Half.com customer phone number page I was on: Half.com Customer Service Phone Number
GetHuman: And which of these common Half.com customer issues best describes the reason you wanted to talk to them?
(Shows ~bobo a list of common Half.com problems)
~bobo: "Cancel service" was why I was trying to contact.

~bobo's review of Half.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Half.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bobo: The company generally does not respond at all to any technical issues. I had to contact them * times over a period of * months, and contact their parent company (Ebay) * times over the same period. Finally the issue was resolved with a simple fix. They must have at most * people working in a windowless closet at this company since it's a cash cow that miraculously runs without any financial input or customer service.
GetHuman: Let's quantify your experience contacting Half.com. On a scale of 1 to 5, how easy is it go get help on a Half.com problem?
~bobo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bobo: I'd give them a one out of five on communication.
GetHuman: And what about Half.com's ability to quickly and effectively address your problem?
~bobo: For that I would say two out of five.
GetHuman: And finally- any advice for other Half.com customers?
~bobo: Call them early in the day or late. Don't forget any personal or account information you might need for Half.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bobo taken from his Half.com customer service problem that occurred on October 28th, 2017.

Half.com

1.00 of 5 stars | 66 reviews

~bobo's Half.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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