Hallmark: I am wanting to know why your movies are all go...
A Hallmark customer review by GetHuman user GetHuman-ercox from December 3rd, 2017
Background on GetHuman-ercox's case
GetHuman: GetHuman-ercox - can you tell our other Hallmark customers when your case took place?
GetHuman-ercox: Yes I can. It was afternoon, on November 30th.
GetHuman: Did you reach out to Hallmark, and if so, how?
GetHuman: And which of these common Hallmark customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ercox a list of common Hallmark problems)
GetHuman-ercox: "Change order" was why I was trying to call.
GetHuman-ercox's review of Hallmark customer service
GetHuman: So how would you sum up your experience for GetHuman's Hallmark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ercox: I am wanting to know why your movies are all going to the TV station Feeln. I love the show Jesse...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-ercox: I am wanting to know why your movies are all going to the TV station Feeln. I love the show Jesse Stone and it is not on Hallmark,it say the shows are now on Feeln,I do not want to pay another fee to see these shows,I pay enough for my cable bill.
GetHuman: Let's quantify your experience contacting Hallmark. On a scale of 1 to 5, how easy is it go get help on a Hallmark problem?
GetHuman-ercox: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ercox: I'd give them a one out of five on communication.
GetHuman: And what about Hallmark's ability to quickly and effectively address your problem?
GetHuman-ercox: For that I would say one out of five.
GetHuman: And finally- any advice for other Hallmark customers?
GetHuman-ercox: Call them early in the day or late. Don't forget any personal or account information you might need for Hallmark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ercox taken from his Hallmark customer service problem that occurred on November 30th, 2017.