Hallmark: never spoke with anyone. would hold and hold a...
A Hallmark customer review by GetHuman user GetHuman-125692 from November 18th, 2017
Background on GetHuman-125692's case
GetHuman: GetHuman-125692 - can you tell our other Hallmark customers when your case took place?
GetHuman-125692: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Hallmark, and if so, how?
GetHuman: And which of these common Hallmark customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-125692 a list of common Hallmark problems)
GetHuman-125692: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-125692's review of Hallmark customer service
GetHuman: So how would you sum up your experience for GetHuman's Hallmark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-125692: never spoke with anyone. would hold and hold and then get disconnected. no way to treat a member. no wonder so many hallmark stores keep closing.
GetHuman: Let's quantify your experience contacting Hallmark. On a scale of 1 to 5, how easy is it go get help on a Hallmark problem?
GetHuman-125692: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-125692: I'd give them a one out of five on communication.
GetHuman: And what about Hallmark's ability to quickly and effectively address your problem?
GetHuman-125692: For that I would say one out of five.
GetHuman: And finally- any advice for other Hallmark customers?
GetHuman-125692: Call them early in the day or late. Don't forget any personal or account information you might need for Hallmark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-125692 taken from his Hallmark customer service problem that occurred on November 12th, 2017.