So annoyed with Handybook
A Handybook customer review by GetHuman user GetHuman-phyllis4 from November 29th, 2017
Background on GetHuman-phyllis4's case
GetHuman: GetHuman-phyllis4 - can you tell our other Handybook customers when your case took place?
GetHuman-phyllis4: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Handybook, and if so, how?
GetHuman: And which of these common Handybook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-phyllis4 a list of common Handybook problems)
GetHuman-phyllis4: "None of those really matches why I wanted to call Handybook that day." was why I was trying to call.
GetHuman-phyllis4's review of Handybook customer service
GetHuman: So how would you sum up your experience for GetHuman's Handybook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-phyllis4: So annoyed with Handybook
GetHuman: Can you tell the rest of us a bit more from what happened on 11/19/17?
GetHuman-phyllis4: Only * HOUR before I expected a cleaning, they cancelled on me. I rearranged my schedule around this appointment. The phone number doesn't get to a human being on a weekend. It just told me to go to their website. I'm so annoyed with them. I cancelled all future appts, and then their website offered me a free * hour cleaning. I took it, but I'm cancelling after their free cleaning because I do not like their customer service.
GetHuman: Let's quantify your experience contacting Handybook. On a scale of 1 to 5, how easy is it go get help on a Handybook problem?
GetHuman-phyllis4: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-phyllis4: I'd give them a one out of five on communication.
GetHuman: And what about Handybook's ability to quickly and effectively address your problem?
GetHuman-phyllis4: For that I would say five out of five.
GetHuman: And finally- any advice for other Handybook customers?
GetHuman-phyllis4: Call them early in the day or late. Don't forget any personal or account information you might need for Handybook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-phyllis4 taken from his Handybook customer service problem that occurred on November 19th, 2017.