Harley Davidson: i spoke with a customer representative today, w...

A Harley Davidson customer review by GetHuman user ~lesliemac from November 18th, 2017

Background on ~lesliemac's case

GetHuman: ~lesliemac - can you tell our other Harley Davidson customers when your case took place?
~lesliemac: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Harley Davidson, and if so, how?
~lesliemac: I used the 414-343-4056 number I found for on the GetHuman Harley Davidson customer phone number page I was on: Harley Davidson Customer Service Phone Number
GetHuman: And which of these common Harley Davidson customer issues best describes the reason you wanted to talk to them?
(Shows ~lesliemac a list of common Harley Davidson problems)
~lesliemac: "Returns" was why I was trying to call.

~lesliemac's review of Harley Davidson customer service

GetHuman: So how would you sum up your experience for GetHuman's Harley Davidson customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lesliemac: i spoke with a customer representative today, with a question. i just purchased a **** tri-glide, my *rd new one in * years from h-d. i simply asked for the offset*backspacing on the rear wheels as i want to install a set of wire-spoke wheels on this bike. after speaking with two representatives, i was told that this was "propietary " information, and they werent allowed to give it out! i need this info to have wheels manufactured for this bike as clearance is very little in the rear fenders. i feel this is no threat or copywrite infringement, i only want to improve my bikes appearance.
GetHuman: Let's quantify your experience contacting Harley Davidson. On a scale of 1 to 5, how easy is it go get help on a Harley Davidson problem?
~lesliemac: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lesliemac: I'd give them a one out of five on communication.
GetHuman: And what about Harley Davidson's ability to quickly and effectively address your problem?
~lesliemac: For that I would say three out of five.
GetHuman: And finally- any advice for other Harley Davidson customers?
~lesliemac: Call them early in the day or late. Don't forget any personal or account information you might need for Harley Davidson to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lesliemac taken from his Harley Davidson customer service problem that occurred on November 10th, 2017.

Harley Davidson

2.33 of 5 stars | 15 reviews

~lesliemac's Harley Davidson Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Harley Davidson, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Harley Davidson in any way.

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