HarperCollins: I have been emailing their General Enquiries...
A HarperCollins customer review by GetHuman user ~Ex-potential buyer! from November 11th, 2017
Background on ~Ex-potential buyer!'s case
GetHuman: ~Ex-potential buyer! - can you tell our other HarperCollins customers when your case took place?
~Ex-potential buyer!: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to HarperCollins, and if so, how?
GetHuman: And which of these common HarperCollins customer issues best describes the reason you wanted to talk to them?
(Shows ~Ex-potential buyer! a list of common HarperCollins problems)
~Ex-potential buyer!: "Returns" was why I was trying to call.
~Ex-potential buyer!'s review of HarperCollins customer service
GetHuman: So how would you sum up your experience for GetHuman's HarperCollins customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ex-potential buyer!: I have been emailing their General Enquiries *****@***.com' about wanting to buy a book since * June **** and have yet to receive a reply.
GetHuman: Let's quantify your experience contacting HarperCollins. On a scale of 1 to 5, how easy is it go get help on a HarperCollins problem?
~Ex-potential buyer!: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ex-potential buyer!: I'd give them a one out of five on communication.
GetHuman: And what about HarperCollins's ability to quickly and effectively address your problem?
~Ex-potential buyer!: For that I would say two out of five.
GetHuman: And finally- any advice for other HarperCollins customers?
~Ex-potential buyer!: Call them early in the day or late. Don't forget any personal or account information you might need for HarperCollins to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ex-potential buyer! taken from his HarperCollins customer service problem that occurred on November 9th, 2017.
HarperCollins
1.00 of 5 stars | 1 reviews
~Ex-potential buyer!'s HarperCollins Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars
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