Harvard Pilgrim Healthcare has refused to cover...
A Harvard Pilgrim Healthcare customer review by GetHuman user ~orman from November 18th, 2017
Background on ~orman's case
GetHuman: ~orman - can you tell our other Harvard Pilgrim Healthcare customers when your case took place?
~orman: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to Harvard Pilgrim Healthcare, and if so, how?
GetHuman: And which of these common Harvard Pilgrim Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~orman a list of common Harvard Pilgrim Healthcare problems)
~orman: "Make/Chase a claim" was why I was trying to call.
~orman's review of Harvard Pilgrim Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Harvard Pilgrim Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~orman: Harvard Pilgrim Healthcare has refused to cover a MCOT heart monitor that has been requested by two different cardioligists independently. Since they offer no explaination why they will not cover it, expecially since it is accepted by Medicare (I am not yet on Medicare) the only conclusion is it is all about the money. I will definitly move out of the "clutches" at the first opportunity. Heaven forbid they refuse some life saving treatment.
GetHuman: Let's quantify your experience contacting Harvard Pilgrim Healthcare. On a scale of 1 to 5, how easy is it go get help on a Harvard Pilgrim Healthcare problem?
~orman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~orman: I'd give them a five out of five on communication.
GetHuman: And what about Harvard Pilgrim Healthcare's ability to quickly and effectively address your problem?
~orman: For that I would say four out of five.
GetHuman: And finally- any advice for other Harvard Pilgrim Healthcare customers?
~orman: Call them early in the day or late. Don't forget any personal or account information you might need for Harvard Pilgrim Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~orman taken from his Harvard Pilgrim Healthcare customer service problem that occurred on November 12th, 2017.
Harvard Pilgrim Healthcare
4.50 of 5 stars | 2 reviews
~orman's Harvard Pilgrim Healthcare Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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