Health Insurance Plan of New York: Rep was very uninformed. She kept saying she wa...
A Health Insurance Plan of New York customer review by GetHuman user GetHuman-124756 from November 18th, 2017
Background on GetHuman-124756's case
GetHuman: GetHuman-124756 - can you tell our other Health Insurance Plan of New York customers when your case took place?
GetHuman-124756: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Health Insurance Plan of New York, and if so, how?
GetHuman: And which of these common Health Insurance Plan of New York customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-124756 a list of common Health Insurance Plan of New York problems)
GetHuman-124756: "Make/Chase a claim" was why I was trying to call.
GetHuman-124756's review of Health Insurance Plan of New York customer service
GetHuman: So how would you sum up your experience for GetHuman's Health Insurance Plan of New York customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-124756: Rep was very uninformed. She kept saying she was not a coder and could not give advise as to how to bill I claim. I kept telling her that I just wanted a web address so that I could look up the info and she said I had to google it.
GetHuman: Let's quantify your experience contacting Health Insurance Plan of New York. On a scale of 1 to 5, how easy is it go get help on a Health Insurance Plan of New York problem?
GetHuman-124756: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-124756: I'd give them a one out of five on communication.
GetHuman: And what about Health Insurance Plan of New York's ability to quickly and effectively address your problem?
GetHuman-124756: For that I would say one out of five.
GetHuman: And finally- any advice for other Health Insurance Plan of New York customers?
GetHuman-124756: Call them early in the day or late. Don't forget any personal or account information you might need for Health Insurance Plan of New York to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-124756 taken from his Health Insurance Plan of New York customer service problem that occurred on November 14th, 2017.
Health Insurance Plan of New York
2.00 of 5 stars | 1 reviews
GetHuman-124756's Health Insurance Plan of New York Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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