Health New England: HNE has set up it's providers in my area so tha...
A Health New England customer review by GetHuman user ~cdmcarthur from November 7th, 2017
Background on ~cdmcarthur's case
GetHuman: ~cdmcarthur - can you tell our other Health New England customers when your case took place?
~cdmcarthur: Yes I can. It was afternoon, on November 5th.
GetHuman: Did you reach out to Health New England, and if so, how?
GetHuman: And which of these common Health New England customer issues best describes the reason you wanted to talk to them?
(Shows ~cdmcarthur a list of common Health New England problems)
~cdmcarthur: "Get insurance" was why I was trying to call.
~cdmcarthur's review of Health New England customer service
GetHuman: So how would you sum up your experience for GetHuman's Health New England customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cdmcarthur: HNE has set up it's providers in my area so that it is unnecessarily difficult to access services. That, coupled with having to wait behind the horde of Romneycare deadbeats forces me to go to Connecticut facilities which are much closer, better equipped and waiting time is minimal. This of course allows HNE to deny the claim and pocket the money. They have collected thousands of dollars in premiums from me and then flat out denied the one claim for $***.** that was submitted. HNE is just another rip-off insurance co. that looks for ways not to pay.
GetHuman: Let's quantify your experience contacting Health New England. On a scale of 1 to 5, how easy is it go get help on a Health New England problem?
~cdmcarthur: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cdmcarthur: I'd give them a five out of five on communication.
GetHuman: And what about Health New England's ability to quickly and effectively address your problem?
~cdmcarthur: For that I would say five out of five.
GetHuman: And finally- any advice for other Health New England customers?
~cdmcarthur: Call them early in the day or late. Don't forget any personal or account information you might need for Health New England to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cdmcarthur taken from his Health New England customer service problem that occurred on November 5th, 2017.
Health New England
2.67 of 5 stars | 1 reviews
~cdmcarthur's Health New England Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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