Healthgrades.com: They don't respond to email and then have a rec...
A Healthgrades.com customer review by GetHuman user GetHuman-153377 from November 18th, 2017
Background on GetHuman-153377's case
GetHuman: GetHuman-153377 - can you tell our other Healthgrades.com customers when your case took place?
GetHuman-153377: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Healthgrades.com, and if so, how?
GetHuman: And which of these common Healthgrades.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-153377 a list of common Healthgrades.com problems)
GetHuman-153377: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-153377's review of Healthgrades.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Healthgrades.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-153377: They don't respond to email and then have a recording that they are closed on a weekday. They make it impossible to contact them. Horrible customer service.
GetHuman: Let's quantify your experience contacting Healthgrades.com. On a scale of 1 to 5, how easy is it go get help on a Healthgrades.com problem?
GetHuman-153377: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-153377: I'd give them a three out of five on communication.
GetHuman: And what about Healthgrades.com's ability to quickly and effectively address your problem?
GetHuman-153377: For that I would say one out of five.
GetHuman: And finally- any advice for other Healthgrades.com customers?
GetHuman-153377: Call them early in the day or late. Don't forget any personal or account information you might need for Healthgrades.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-153377 taken from his Healthgrades.com customer service problem that occurred on November 17th, 2017.