Healthypets.com: I placed an order with HealthyPets late Saturda...
A Healthypets.com customer review by GetHuman user ~heidimsw from November 16th, 2017
Background on ~heidimsw's case
GetHuman: ~heidimsw - can you tell our other Healthypets.com customers when your case took place?
~heidimsw: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Healthypets.com, and if so, how?
GetHuman: And which of these common Healthypets.com customer issues best describes the reason you wanted to talk to them?
(Shows ~heidimsw a list of common Healthypets.com problems)
~heidimsw: "Warranty claim" was why I was trying to call.
~heidimsw's review of Healthypets.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Healthypets.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~heidimsw: I placed an order with HealthyPets late Saturday night.The order confirmation email showed that my shipping address was missing info. I feared the package wouldn't reach me due to the error (that ocurred on their site). I tried to go to "my account" on their site to try and fix the address. The site didn't let me change anything in my account settings, even though it said, "We seem to have * different addresses on your account". * At that point, I sent in a help request email to the company, since live help was off-line. I explained the delivery address error, and asked that they enter the address correctly on my order and respond to me. I still have not gotten a response to my help request, and it's been almost * days.* As a backup, I called the HealthyPets *** number on Sunday. No one answered. There was an outgoing message saying nobody was in, but no option to leave a voicemail. I called again on Tuesday, since Monday was a holiday. The service rep rudely said that for the f
GetHuman: Let's quantify your experience contacting Healthypets.com. On a scale of 1 to 5, how easy is it go get help on a Healthypets.com problem?
~heidimsw: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~heidimsw: I'd give them a three out of five on communication.
GetHuman: And what about Healthypets.com's ability to quickly and effectively address your problem?
~heidimsw: For that I would say two out of five.
GetHuman: And finally- any advice for other Healthypets.com customers?
~heidimsw: Call them early in the day or late. Don't forget any personal or account information you might need for Healthypets.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~heidimsw taken from his Healthypets.com customer service problem that occurred on November 13th, 2017.